Cisco Support Contracts for regular Cisco needs

At the One 4 Networks we offer 3 flexible Cisco Network Support Contracts to suit your exact needs.

Why Consider a Cisco Support Contract?

Regular Need for Cisco CCIE Support over a fixed period
Cisco Support on any Cisco Technology (CCIE’s in all tracks)
Bridging staff shortages
Cisco Service by Email, Telephone, Chat & Remote Login

Our Cisco Support Contracts can include any of the following Cisco Services: Hardware Recommendations, Design, Re-Design, Validation, Configuration, 3rd. Level Support, Network Security Advisories, Asset Management & Documentation, CCIE Troubleshooting Services, Software & Hardware Cisco Maintenance, Change Management and Business Consultation.

Unique Benefits of our Cisco Service Contracts

Hours are only deducted for Cisco Service time
Worldwide Support covering all time zones
No Travelling / Lodging costs for Cisco Consultants
Support in multiple languages
Highest Quality to exceed Your Expectations
Meeting Response Time Promises
Cisco Phone Support, Cisco Chat Support & Remote Login

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Cisco Bronze Support Contract

5 hours of Service Time per month
Priority Access SLA – 8 hour Response Time Guaranteed
Minimum contract length 3 months
Pay for 12 months upfront and get 2 months free!

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Cisco Silver Support Contract

8 hours of Service Time per month
Priority Access SLA – 6 hour Response Time Guaranteed
Minimum contract length 2 months
Pay for 12 months upfront and get 2 months free!

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Cisco Gold Support Contract

16 hours of Service Time per month
Priority Access SLA – 4 hour Response Time Guaranteed
Minimum contract length 2 months
Pay for 12 months upfront and get 2 months free!

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General Contract Terms
The following Cisco consultancy services are available as part of the support contract: Cisco Remote Consultancy on all Cisco technology areas, Network & Security Advisories on Performance, Availability & Security Vulnerabilities, Proactive monitoring of mission critical network services in order to discover critical conditions before they turn into bottlenecks or problems, Documenting (and keeping up-to-date) the Network Infrastructure by creating topology maps, asset inventories and establishing configuration baselines, Regular Back-ups of software and configuration files, Regular Performance & Security Audits, Advise on how to increase the network’s high availability & performance, Urgent Troubleshooting Services, Advise on Design, Recommendations on Re-Design to support future growth, Keeping the Cisco Software versions up-to-date in order to guarantee best performance and to ensure a vulnerability or software bug isn’t impacting the business operations, Keeping track of the Cisco hardware to advise on End-of-Sale, End-of-Support & End-of-Life on hardware, Change Management.

Any Service Time from any given month can’t be carried over to the following month. The x number of hours Cisco Service time can be used within 30 days from date of purchase.

Availability of Services:
Emails & Emergency Support Calls will be taken within normal office hours (9.00 am to 5.00 pm Monday to Friday across all global time zones) but our aim is to be flexible. The guaranteed response time is 4 hours (Gold), 6 hours (Silver) and 8 hours (Bronze), but usual responses times are between 30 minutes and 2 hours. Each call will be assigned to an engineer. One engineer is assigned as the main contact for your support contract. Contact mails of all engineers will be supplied so that you have alternative engineers available to you to cover holiday periods and sickness. Weekend and Bank Holiday Support is available, but services can not be guaranteed on weekends but our aim is to be flexible.

Payment Terms & Contract Length:
Customers purchase their Cisco Support Contract on a monthly subscription basis through PayPal or credit card. No services can commence before payment has been received. The minimum contract term is 1 (one) month and the service may be terminated by either party to the end of the current month. Customer may simply cancel their subscription in their PayPal portal. We take Security seriously. Before we access any of our clients networks for the very first time, we are keen to sign a Non-Disclosure (NDA) agreement which protects our customers.